Privacy Policy

1. Information we collect

We only collect information you voluntarily give us or that is generated automatically when you use the Site:

• Booking / contact information: name, phone number, email (if provided), vehicle year/make/model, service selected, ZIP code, preferred date, and any notes you submit through our booking form or by text/DM.
• Service address: the driveway or property address where you request service.
• Communications: messages you send us by SMS, email, Instagram, or through the booking form.
• Basic technical data: IP address, browser type, device type, referring page, and approximate location, collected automatically by our hosting provider and any analytics tools.

We do not knowingly collect payment card numbers on this Site. Payment for services is handled in person or through a separate third-party processor.

2. How we use your information

• To respond to your inquiry and schedule, confirm, and perform the requested detailing service.
• To send you appointment confirmations, reminders, follow-ups, and receipts.
• To improve our services and website.
• To comply with legal obligations and enforce our Terms.

We do not sell your personal information. We do not use your information for third-party advertising.

3. How we share your information

We share information only with:

• Service providers that help us run the Site and communicate with you (for example, our website host, email delivery provider, and SMS provider). They may only use your information to provide their service to us.
• Law enforcement or authorities when required by law, subpoena, or to protect our legal rights, safety, or property, or that of others.

4. SMS & text messaging

If you contact us by text or provide your phone number in the booking form, you consent to receive text messages from us regarding your booking, arrival window, quote, and follow-up. Message and data rates may apply. Reply STOP at any time to opt out of further texts, or HELP for help. Opting out will not prevent us from contacting you about an active booking you initiated.

5. Cookies & analytics

The Site may use small text files (“cookies”) or similar technologies to remember preferences and to understand how visitors use the Site. You can disable cookies in your browser settings, but parts of the Site may not function correctly.

6. Data retention

We retain booking and communication records only as long as reasonably needed to run our business, respond to disputes, and comply with tax and legal obligations, after which we delete or anonymize them.

7. Security

We take reasonable steps to protect the information you provide. No internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13.

9. Your choices

You may ask us to access, correct, or delete personal information we hold about you by emailing the address below. Depending on where you live, you may have additional rights under state law (for example, the California Consumer Privacy Act or the Texas Data Privacy and Security Act). We will honor verifiable requests to the extent required by applicable law.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of the Site after an update means you accept the updated policy.

11. Contact

Questions about this policy or your information? Contact:
Duality Auto Detailing
Email: mbilikiradetailing@gmail.com
Phone / SMS: 469-473-1586